Policy

Last Updated: 02/01/2026
Legal Entity: Hyskyn Wellness Private Limited
Website: www.hyskyn.com
Support Email: customercare@hyskyn.com
Registered Address: Fifth Floor, flat no 503, Chinar Sapphire, Bawadiya Kalan, Bhopal, Bhopal, Madhya Pradesh, 462026
Office Address: E3/300 Arera Colony, Bhopal, Madhya Pradesh, India

1. Acceptance of Terms

By accessing, browsing, or using this website, you acknowledge and agree to be bound by these Terms & Conditions (“T&C”). If you do not agree, please discontinue use of the Website immediately.

Hyskyn Wellness Private Limited reserves the right to modify or update these T&C at any time without prior notice.

2. Privacy Policy

Usage of the Website is also governed by the Privacy Policy available on our Website.

Continued use of the Website constitutes acceptance of the Privacy Policy and consent to data handling practices stated therein.

3. Eligibility

You must be 18 years or older to use this Website or place an order. Minors may do so only under the supervision of a legal guardian.

4. Products

4.1 Personal Use
Products purchased from HYSKYN are strictly for personal use. Resale is prohibited without prior written permission.

4.2 Product Representation & Accuracy
Hyskyn Wellness Private Limited strives to represent its products on the Website as accurately as possible. However, minor and reasonable variations may occur due to:

• Device display and lighting differences
  
• Batch variations in natural actives
  
• Continuous formula and packaging improvements
  

Such variations do not affect product safety, quality, or efficacy.

If you believe a product materially differs from what was displayed, please contact support. We will review the concern fairly and responsibly.

5. Medical & Skin Sensitivity Disclaimer

Our products are formulated with scientifically supported ingredients and dermatological principles. Individual results may vary due to skin biology and routine factors.

• Patch test recommended
  
• Introduce actives gradually
  
• Consult a dermatologist if pregnant, breastfeeding, undergoing treatment, or having a medical skin condition
  

Discontinue use if irritation occurs. HYSKYN is not liable for reactions arising from personal skin sensitivities, incorrect usage, or product combinations.

6. Customer Account & Conduct

Users are responsible for maintaining account confidentiality and all activities under their login. Misuse, fraud, or violation of T&C may result in account suspension.

Unlawful, abusive, offensive, defamatory, harmful, or fraudulent use of the Website is prohibited.

7. Orders, Cancellations & COD

HYSKYN offers COD & prepaid payment options.
Orders may be cancelled only before dispatch.
Once shipped, cancellation is not permitted.

8. Returns, Replacements & Refunds

HYSKYN accepts return requests only for damaged, defective, or incorrect products, notified within the specified period with necessary proof (unboxing video recommended).

Opened or used products cannot be returned for hygiene reasons.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.

The Information We Collect

When you connect with HYSKYN — by browsing, signing up for updates, or making a purchase — we collect information in a few ways.

Information you share with us:

• Your name, email, phone number, billing and shipping addresses.
• Payment details when you place an order.
• Any information you provide in conversations with our team, like reviews, emails, or DMs.

Information collected automatically:

• Technical details like your IP address, browser type, operating system, device used.
• Your activity on our site: the pages you visit, how long you stay, what you click.
• Cookies that help us recognize you and remember your preferences.

Information from third parties:

Sometimes we partner with service providers or platforms that share data with us — for example, analytics tools or advertising partners. This helps us understand how you interact with HYSKYN so we can improve your experience.

We collect only what’s needed, and nothing more.

How We Use Your Information

Everything we do with your data is aimed at making your HYSKYN experience better.

• To complete your orders: processing payments, shipping products, and sending you confirmations.
• To personalize your experience: tailoring recommendations, remembering your choices, and making browsing seamless.
• To keep you informed: whether it’s order updates, product launches, or special offers. (You can unsubscribe anytime.)
• To make things better: analyzing browsing patterns, feedback, and data to improve our website, services, and formulations.
• To stay safe: detecting fraud, meeting legal obligations, and keeping our systems secure.

We’ll never use your information for reasons we haven’t told you about.

Sharing Your Information

We do not sell or rent your personal information. But we work with trusted third parties:

• Service providers who handle payments, deliveries, IT, marketing tools, and customer support.
• Authorities if we’re required to comply with a law, regulation, or legal request.
• Business transitions, such as a merger or acquisition, where information may be part of the transfer.

Every partner we work with is bound to keep your data secure and use it only for the purpose we specify.

Cookies & Tracking

We use cookies — not the snack kind, the small digital files — to improve your browsing experience.

• Cookies help us:
  Remember your preferences and login details.
• See how people use our site so we can make it better.
• Deliver content, offers, and ads that are relevant to you.

You’re always in control. If you’d rather limit or turn off cookies, you can adjust your browser settings, though some features may not work as smoothly.

Data Security

We use industry-standard safeguards to protect your information: encrypted transactions, restricted access, and regular monitoring of our systems.

That said, no online platform is 100% immune to risks. While we do everything possible to protect your information, we can’t promise absolute security — but we promise transparency and quick action if anything goes wrong.

Your Rights

This is your information, and you have full rights over it. Depending on where you live, you can:

• Ask for a copy of the data we hold about you.
• Update or correct your details.
• Request deletion of your data.
• Opt out of marketing communications.

To exercise these rights, simply write to us at customercare@hyskyn.com

Children’s Privacy

HYSKYN is for adults. We don’t knowingly collect or store information from anyone under 13. If we ever discover we have, we’ll delete it immediately.

International Users

If you’re shopping from outside India, your data may be transferred and stored in India or other locations where we operate. Wherever your data goes, we treat it with the same level of care and security.

Policy Updates

As we grow and evolve, this Privacy Policy may change too. When we make updates, we’ll revise the “Last Updated” date at the top. For major changes, we’ll take extra steps to keep you informed.

Talk to Us

Have questions or concerns? Reach out — we’re here to listen.

HYSKYN
HYSKYN WELLNESS PRIVATE LIMITED
customercare@hyskyn.com

At HYSKYN, we create every product with care and attention to detail, and we want you to love your purchase. But we understand that sometimes things don’t work out, so here’s everything you need to know about returns and refunds.

Eligibility for Returns

• Products can only be returned if they are damaged, defective, or incorrect at the time of delivery.
• For hygiene and safety reasons, we cannot accept returns on products that have been opened, used, or tampered with.
• To be eligible, items must be returned in their original packaging, unused, and sealed.

Timeframe for Returns

• You must raise a return request within 1–2 days of receiving your order.
• Requests made after this period may not be accepted.

How to Initiate a Return

1. Write to us at customercare@hyskyn.com with your order number and details of the issue.
   
2. Attach a clear image or video showing the product condition.
   
3. Once approved, we’ll arrange a reverse pickup or guide you on how to send the product back.
   

Refunds

• Once we receive and inspect the returned product, we’ll notify you of the approval or rejection of your refund.
• If approved, refunds are processed to your original payment method within 7–14 business days.
• Shipping charges, if any, are non-refundable.

Exchanges

We currently do not offer exchanges. If your return request is valid, we’ll issue a refund, and you can place a fresh order.

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

• Opened or used products
  Products without original packaging
• Free samples, gifts, or promotional items

Need Help?

We’re here for you. If you have any concerns about your order, reach out to us at:

HYSKYN
Email: customercare@hyskyn.com

HYSKYN - SHIPPING & DELIVERY POLICY

Delivery Process

Once your order is successfully placed, our team conducts a thorough quality check to ensure that each product meets our standards. After inspection, your order is securely packed and handed over to our trusted delivery partners.

Our delivery partners may contact you if they require assistance in locating your address or if any unforeseen delay occurs during transit.

Shipping Charges (India)

• For orders below ₹2000, a shipping fee of ₹99 is applicable.
  
• Shipping is free for orders above ₹2000.
  

International Shipping

We offer international delivery to select locations.

Custom duties, import taxes, and additional charges (if applicable as per the destination country’s laws) must be borne by the customer.
These charges will be collected during checkout wherever applicable and paid to the authorities by us.

Packaging

We take great care in packaging to ensure products reach you safely.
All items are carefully wrapped and placed in protective cartons.

We aim to use minimal plastic and follow responsible packaging practices.

Order Tracking

You will receive a shipping confirmation email and/or SMS once your order is dispatched. This will include your tracking details and courier partner information.

Tracking updates may take up to 24 hours to reflect after dispatch.
You may also track your order anytime through the tracking link shared with you.

Delivery Timelines

Most orders are processed and shipped within 1–2 business days (excluding Sundays and public holidays).

Estimated delivery timelines are displayed on the product/cart page and confirmed via email once your order is shipped.
Delivery times may vary depending on:

• Destination pin code
  
• Courier network and logistics availability
  
• Unforeseen situations such as strikes, lockdowns, natural disasters, or force-majeure events
  

Delays caused due to logistics or circumstances beyond our control do not qualify for cancellation or refunds.

During sale periods, processing and delivery times may be slightly longer due to high order volume.

Multiple Shipments

Your order may arrive in multiple shipments if it includes items stored at different warehouses.

Delivery Verification

To ensure secure delivery, our delivery partners may request a delivery OTP/verification code.

If you do not receive a verification code, you may be asked to provide valid ID proof to complete the delivery.